"Plough deep while sluggards sleep."
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4 Important Conversation Tips for Your Personal and Professional Lives
If you are searching for a way to improve your communication skills at work and in your personal life, here are some conversation tips that will give you a good starting point.Your personal and business environments may be very different, but the skills ...
Feelings and Attitudes
Are feelings and attitudes the same thing or different? Does one cause the other to happen? Which one has more power over how we respond? Does the person experiencing them have any choice in the matter? What if they are in conflict? Feelings are what ...
Goal Setting 101
If you have read more than one of my articles, I'm sure you may have come away with the notion that I am big on goal setting. You would be correct in this assumption. I have done a number of presentations on this subject. During these presentations I have ...
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will happen until you're successful at doing that.
We're all in the selling business whether we like it or not.
It doesn't matter whether you're a lawyer or an accountant,
a manager or a politician, an engineer or a doctor. We all
spend a great deal of our time trying to persuade people to
buy our product or service, accept our proposals or merely
accept what we say.
Before you get better at persuading or influencing other
people - you need to get better at selling yourself.
Here are 10 simple steps to selling yourself:
#1 - You must believe in the product
Selling yourself is pretty much like selling anything.
Firstly, you need to believe in what you're selling. That
means believing in "you."
It's about lots of positive self-talk and the right
attitude.
The first thing people notice about you is your attitude.
If you're like most people then you'll suffer from lack of
confidence from time to time.
It really all comes down to how you talk to yourself.
The majority of people are more likely to talk to themselves
negatively than positively - this is what holds them back
in life.
It isn't just about a positive attitude; it's about the
right attitude - the quality of your thinking.
Successful business people have a constructive and
optimistic way of looking at themselves and their work. They
have an attitude of calm, confident, positive self-
expectation. They feel good about themselves and believe
that everything they do will lead to their inevitable
success.
If you are in a sales job or a business owner or a manager
then you need to continually work on your attitude. You need
to listen to that little voice inside your head. Is it
saying you're on top, going for it and confident, or is it
holding you back.
If you're hearing - "I can't do this or that" or "They won't
want to buy at the moment" or "We're too expensive" then
you'd better change your self-talk or change your job.
Start to believe in yourself and don't let things that are
out with your control effect your attitude.
Avoid criticising, condemning and complaining and start
spreading a little happiness.
Remember the saying of Henry Ford, founder of the Ford Motor
Company -
"If you believe you can do a thing, or if you believe you
can't, in either case you're probably right."
#2 - The packaging must grab attention
Like any other product we buy, the way the product is
packaged and presented will influence the customer's
decision to buy.
Everything about you needs to look good and you must dress
appropriately for the occasion. And don't think that just
because your customer dresses casually, that they expect
you to dress the same way.
The style and colour of the clothes you wear, your
spectacles, shoes, briefcase, watch, the pen you use, all
make a statement about you.
Another little tip -- when the person in reception at your
customer's office says "have a seat" -- DON'T! You don't
want to be the crumpled heap in the corner reading the
newspaper when your potential customer comes to greet you.
You'll be the one standing in reception looking smart,
sharp, poised, confident and ready to conduct business.
#3 - Smile
No need to get carried away, you don't need a big cheesy
grin, just a pleasant open face that doesn't frighten people
away.
I meet so many people at different business functions
and some of them look so unfriendly, they scare me to death.
#4 - Use names
Use the customers name as soon as you can but don't over do
it. Business is less formal nowadays however be careful of
using first names initially.
Make sure your customer knows yours and remembers it.
You can do the old repeat trick -
"My name is Bond, James Bond" or "My name is James, James
Bond"
#5 - Watch the other person
What does their body language tell you? Are they comfortable
with you or are they a bit nervous? Are they listening to
you or are their eyes darting around the room. If they're
not comfortable and not listening then there's no point
telling them something important about your business.
Far better to make some small talk and more importantly -
get then to talk about themselves. It's best to go on the
assumption that in the first few minutes of meeting someone
new, they won't take in much of what you say. They're too
busy analysing all the visual data they're taking in.
#6 - Listen and look like you're listening.
Many people, particularly men, listen but don't show that
they're listening. The other person can only go on what they
see, not what's going on inside your head.
If they see a blank expression then they'll assume you're
"out to lunch."
The trick is to do all the active listening things such as
nodding your head, the occasional "UH-HUH" and the
occasional question.
#7 - Be interested.
If you want to be INTERESTING then be INTERESTED. This
really is the most important thing you can do to be
successful at selling yourself.
The majority of people are very concerned about their self-
image.
If they sense that you value them, that you feel that
they're important and worth listening to, then you
effectively raise their self-image.
If you can help people to like themselves then they'll
LOVE you.
Don't fall into the trap of flattering the customer, because
most people will see right through you and they won't fall
for it. Just show some genuine interest in the customer and
their business and they'll be much more receptive to what
you say.
#8 - Talk positively.
Don't say - "Isn't it a horrible day" or "Business is pretty
tough at present" or any thing else that pulls the
conversation down.
Say things like (and only the truth) - "I like the design of
this office" or "I've heard some good reports about your
new product."
#9 - Mirror the customer
This doesn't mean mimicking the other person, it just means
you speaking and behaving in a manner that is similar to the
customer.
For example, if your customer speaks slowly or quietly, then
you speak slowly or quietly. Remember people like people who
are like themselves.
#10 - Warm and friendly
If you look or sound stressed or aggressive then don't be
surprised if the other person gets defensive and less than
willing to co-operate.
If you look and sound warm and friendly, then you're more
likely to get a positive response.
This isn't about being all nicey-nicey. It's about
a pleasant open face or a warm tone over the telephone.
Before we can get down to the process of selling our
product, our service or our ideas then we need to be
as sure as we can be - that the customer has bought
us and that we have their full attention.
About the author:
Alan Fairweather -"The Motivation Doctor" - is the author
of "How to get More Sales Without Selling"
To receive your free newsletter and free ebooks, visit:
http://www.howtogetmoresales.com
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